Booking Terms

Rezgo offers a variety of tours, tickets and services (‘products’) through designated vendor websites (‘Rezgo vendor websites’).

Because our Terms & Conditions contain legal obligations, we encourage you to read them carefully. They form the basis on which bookings are accepted by Rezgo.

Unless otherwise stated, purchases made through any Rezgo vendor website are subject to these Terms & Conditions; in all booking arrangements, the person making the booking shall be deemed to have accepted these conditions on behalf of the persons named in the booking.

No variation to these Terms & Conditions shall be of any effect unless made in writing by and with the authority of Rezgo.

A. Terms of Use

A.1 By using any Rezgo vendor website, you agree to be legally bound by these terms, which shall take effect immediately. If you do not agree to be legally bound by all the following Terms & Conditions, please do not access and/or use the Rezgo vendor website.
A.2 Rezgo may change these Terms & Conditions at any time by posting changes online. Please review these Terms & Conditions regularly to ensure you are aware of any changes made by Rezgo. Your continued use of the Rezgo vendor website after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
A.3 You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use Rezgo content (inclusive of text, images, URLs, pricing information, etc.) in any way except for your own personal, non-commercial use. Any other use of Rezgo content requires the prior written permission of Rezgo.
A.4 You agree to use Rezgo and Rezgo vendor websites only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of Rezgo.
A.5 Your use of Rezgo or any Rezgo vendor sites is intended for personal, noncommercial use and/or to make legitimate requests to book the products or services offered. You agree not to use this site to make any speculative, false or fraudulent requests. You agree not to use robots or other automated means to access this site, unless specifically permitted by Rezgo.
A.6 You represent and warrant that you (a) have not previously been suspended by Rezgo or otherwise banned from the site; (b) are not a direct competitor of Rezgo; and (c) that you have full power and authority to enter into these Terms of Service and in doing so will not violate any other agreement to which you are a party.
A.7 We grant you permission to use the site subject to the restrictions in these Terms & Conditions. In accessing or using the site, you may be exposed to content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate. Rezgo does not endorse such content, and cannot vouch for its accuracy. You therefore access and use the site at your own risk.

B. Product Validity, Modifications & Amendments

B.1 All products, tours and services offered by Rezgo are valid as per the dates displayed at any Rezgo vendor website. Rezgo is not responsible or liable for any information that it does not directly provide.
B.2 All requests for modifications/amendments must be directed to the Rezgo Customer Care Team (click here to submit a “Date Amendment” request on an existing booking) who will process the request.
B.3 Rezgo does not charge a fee to amend or change the dates of an existing booking, as long as the request is received by our Customer Care team more than three (3) days ahead of your confirmed travel date.
B.4 It is not possible to change or modify a special event, theater or show ticket. Sales of these tickets are final and cannot be amended once your original purchase is confirmed.
B.5 All other date-change requests and amendments are subject to availability by our suppliers and/or service providers; Rezgo cannot guarantee the success of any date-change request.
B.6 If you request a date change within three (3) days or less of your confirmed travel date, Rezgo will attempt to honor your request; however changes made three days or less from your original travel date may attract an additional fee.
B.7 If you make a purchase using a Rezgo promotion code, or if you accept a discount or special-offer price during the Rezgo checkout process, you may invalidate your discount or special-offer price by making any changes or amendments to your itinerary once your purchase is complete. Rezgo may decide, at its sole discretion, to honor your discount or special-offer pricing if you make a post-purchase change or amendment to your itinerary. However Rezgo reserves the right to invalidate your discount or special-offer pricing if you make any changes to your confirmed itinerary.
B.8 Occasionally our suppliers and/or service providers make changes to tour dates, prices, inclusions, coverage, age requirements, etc. As a result, Rezgo reserves the right to cancel, change or substitute any service, tour, ticket or product that you have booked at Rezgo or through Rezgo vendor websites, at any time, for any reason.
B.9 In such cases, if you are dissatisfied with the alternatives offered, you are entitled to a full refund of the original purchase price.
B.10 Notwithstanding the above, when we are informed in advance by our agents, service providers and/or suppliers of a significant change to a booking and/or to a tour, product or event, we make every reasonable effort to notify the consumer, travel agent and/or distributor as appropriate, in order to amend or re-issue the booking where feasible.

C. Pricing & Inclusions/Exclusions

C.1 Prices listed on Rezgo and Rezgo vendor websites are per person, unless otherwise specified.
C.2 Prices are based on the local tariff at the time of quoting, converted at the prevailing foreign-exchange rate as determined by Rezgo.
C.3 Price quotations are subject to change without notice, until a booking has been confirmed.
C.4 Unless otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.
C.5 Prices do not include tips/gratuities to tour directors, drivers or local guides; passport and visa fees; baggage and personal insurance; any items of a personal nature; and any beverages or food not specifically listed under “Inclusions” on the product pages of Rezgo or Rezgo vendor websites.

D. Payments & Cancellations

D.1 Rezgo vendor websites accept the following credit cards: Mastercard and Visa.
D.2 There is no charge or service fee for processing credit-card payments.
D.3 Full payment by credit card is required to make a reservation. Payment will be listed as Rezgo on the credit card statement.
D.4 No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized.
D.5 Canceling a booking with Rezgo can result in cancellation fees being applied by Rezgo, as outlined below. Additional fees may be levied by the individual supplier/operator (see your Rezgo Voucher for specific details). When canceling any booking you will be notified via email, facsimile or telephone of the total cancellation fees.
D.6 Event, Attraction, Theater, Show or Coupon Ticket: These are non-refundable in all circumstances.
D.7 Gift Certificate: These are non-refundable in all circumstances.
D.8 Tour or Package Commencing During a Special Event Period: These are non-refundable in all circumstances. This includes, but is not limited to, Trade Fairs, Public or National Holidays, School Holidays, New Year’s, Thanksgiving, Christmas, Easter, Ramadan.
D.9 Other Tour Products & Services: If you cancel at least 7 calendar days in advance of the scheduled departure or commencement time, there is no cancellation fee.
D.10 If you cancel between 3 and 6 calendar days in advance of the scheduled departure or commencement time, you will be charged a 50% cancellation fee.
D.11 If you cancel within 2 calendar days of the scheduled departure or commencement time, you will be charged a 100% cancellation fee.

E. Rezgo Vouchers

E.1 You will receive a personalized Rezgo Voucher for each tour, event or service booked. In order to access and print your Rezgo Voucher(s), you will be provided access to a secure webpage hosted by Rezgo that contains a link to your Rezgo Voucher(s).
E.2 You must provide the original, authentic Rezgo Voucher to the appropriate service provider in order to redeem your tour, ticket, or package. Your reservation cannot be honored or redeemed without presenting a valid Rezgo Voucher.
E.3 For security purposes, when redeeming your Rezgo Voucher you must present a valid Photo ID and sign the Rezgo Voucher. This is for identification purposes and helps us to prevent fraud.
E.4 In some cases Rezgo also requires that you present the credit card used to purchase your tour or ticket at the time of redemption. This generally applies only to attraction and show tickets. This helps us to prevent credit-card misuse. You will be advised at checkout whether or not you must present the credit card used for booking. In some cases Rezgo will waive this requirement, generally to facilitate gift purchases. However this requirement can only be waived by contacting Rezgo’s Customer Care team once your booking has been confirmed, and any changes or amendments will be made at Rezgo’s sole discretion.
E.5 Please note that your Rezgo Voucher(s) can be confiscated – and immediately canceled without refund – if your signature and/or name do not match those shown on your credit card.

F. Passports, Visas & Insurance

F.1 It is the responsibility of all passengers, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements.
F.2 As visa and health requirements are subject to change without notice, we recommend that you verify health and visa requirements with the appropriate consulate prior to departure.
F.3 We strongly recommend that you purchase a comprehensive Travel Insurance Policy prior to departure. If you cancel your trip or significantly alter travel dates, many policies will reimburse the cost of cancellation fees and related expenses.

G. Disclaimers & Limitations of Liability

G.1 Under no circumstances will Rezgo or its agents, affiliates, service providers, suppliers, and/or distributors be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of Rezgo regardless of the form of action.
G.2 Rezgo and its agents and suppliers, in making arrangements for hotels, tours, transportation or any service in connection with the itineraries of individual customers, shall not be liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act of default by any hotel, carrier or other company or person providing services included in the tours.
G.3 Furthermore, Rezgo and its agents and suppliers accept no responsibility for any sickness, pilferage, labor disputes, machinery breakdown, government restrains, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control.
G.4 Rezgo’s content – including the information, names, images, pictures, logos, prices, dates, and availability regarding or relating to Rezgo, Rezgo and/or to a Rezgo vendor website, service provider, operator and/or distribution partner ? is provided “AS IS” and on an “AS AVAILABLE” basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
G.5 At Rezgo we check and recheck the details about all the products and services we offer for accuracy. However, Rezgo does not warrant that functionality, content or information contained on any Rezgo vendor website will be uninterrupted or error free, that defects will be corrected, or that Rezgo or the servers that make it available are free of viruses or bugs.
G.6 If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.

H. Restrictions on Use

You agree that you will not, and will not assist or enable others to:

H.1 use the site to threaten, stalk, defraud, incite, harass, or advocate the harassment of another person, or otherwise interfere with another user’s use of the site;
H.2 use the site to submit or transmit spam, chain letters, contests, junk email, pyramid schemes, surveys, or other mass messaging, whether commercial in nature or not;
H.3 use the site in a manner that may create a conflict of interest, such as trading reviews with other business owners or writing or soliciting reviews;
H.4 use the site to promote bigotry or discrimination against protected classes;
H.5 use the site to violate any third-party right, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;
H.6 use the site to submit or transmit pornography or illegal content;
H.7 use the site to solicit personal information from minors or to harm or threaten to cause harm to minors;
H.8 use any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve, scrape, or index the site or any site Content;
H.9 attempt to gain unauthorized access to the site, user accounts, computer systems or networks connected to the Site through hacking, password mining or any other means; use the Site or any Site Content to transmit any computer viruses, worms, defects, Trojan horses or other items of a destructive nature (collectively, “Viruses”); use any device, software or routine that interferes with the proper working of the Site, or otherwise attempt to interfere with the proper working of the Site; make excessive traffic demands; use the Site to violate the security of any computer network, crack passwords or security encryption codes; disrupt or interfere with the security of, or otherwise cause harm to, the site or site Content; remove, circumvent, disable, damage or otherwise interfere with any security-related features of the Site, features that prevent or restrict the use or copying of Site Content, or features that enforce limitations on the use of the Site.